Support
Find the right support channel, get answers to your questions, and learn about available resources for Hume developers.
At Hume, we’re committed to providing you with the resources and assistance you need to succeed with our technology. Here’s how to get help when you need it.
Ask AI - Instant Documentation Help
Looking for quick answers? Our Ask AI feature is available on this page and throughout our documentation. Simply click the Ask AI button in the bottom right corner to get immediate, AI-generated answers about Hume’s products, features, and APIs.
The AI assistant can help with:
- Understanding Hume’s features and capabilities.
- Finding specific information within our documentation.
- Answering common questions about our API and products.
- Providing code examples and implementation guidance.
Try it now by clicking the Ask AI button in the bottom-right corner of this page.
For direct assistance from the Hume team, our Discord community is the best channel to request assistance.
Discord Developer Community
Our primary support channel is our Discord Developer Community Server, where you can get real-time assistance from our team and connect with other members of our community.
Important Discord Resources
For the best support experience, please familiarize yourself with:
Key Support Channels
Once you’ve joined our Discord server, you can find help in these dedicated channels:
- #ask-ai: Get quick AI-generated answers for questions about Hume, including our company, consumer apps, and developer platform.
- #api-support-chat: A chat-based channel for developers to request support for issues pertaining to consuming the API. This is a good place for general questions about our APIs, supported features, example code, or our documentation.
- #api-support-forum: A forum-based channel for posting specific issues they you are experiencing in your development with Hume APIs. This channel is good for raising technical issues you are running into with our APIs or SDKs.
- #hume-app-support: A support channel to submit feedback and request support for issues you experience while using Hume’s consumer apps: iOS App and Web App.
Specialized Support Contacts
For specific inquiries, please use the following dedicated email channels:
- General and Account-related: hello@hume.ai - For general questions and account-related inquiries.
- Legal and Data Privacy: legal@hume.ai - For legal questions, data privacy concerns, or compliance inquiries.
- Billing and Payments: billing@hume.ai - For questions about your account, invoices, or payment issues.
- Press and Media: press@hume.ai - For press inquiries, interview requests, or media kit access.
Programs and Opportunities
Hume offers several specialized programs for researchers, startups, and businesses:
-
Researcher Access Program: Academic researchers and research institutions can apply for special access to Hume’s API and technology for research purposes.
-
EVI Startup Grant Program: Early-stage startups working in emotional AI can apply for our grant program to access Hume’s technology at reduced or no cost.
-
Sales and Partnerships: For enterprise solutions, custom integrations, or business partnership opportunities, reach out through our dedicated form.
Additional Resources
- Documentation: Browse our technical documentation for guides, tutorials, and reference materials.
- Public Roadmap: Stay updated on our public roadmap for upcoming features and improvements.
- Pricing: View our pricing page for current plans and rates.
- Feature Requests: Submit and vote on feature requests to help us prioritize development.
- Status Page: Check our system status for any ongoing service issues.
If you can’t find the answer you need through these channels, please reach out through our contact page and we’ll direct you to the appropriate resource.